It is company policy to manufacture product that continually meet or exceed our customer’s needs and expectations with respect to quality, safety and reliability.
Our mission is to ‘Safeguard and Serve the Patient’ by:
– Listening to healthcare providers and patients to understand what will make the difference.
– Developing innovative solutions that add value.
– Delivering to a standard that reshapes market expectations.
To support this level of commitment, a Quality Management System which meets the requirements of 13485:2016 is maintained.
In order to achieve our aims we will:
- Maintain a level of quality which enhances the company’s reputation with customers.
- Resolve complaints in an effective and timely manner thus ensuring continued customer satisfaction.
- Ensure compliance with relevant statutory requirements.
- Endeavour at all times to maximise customer satisfaction by continual improvement of the system.
- Establish quality objectives to support continual improvement and review these regularly for efficacy.
- Achieve timely delivery of products and services to meet our customer’s requirements.
NGPod Global Quality Management System has been assessed and registered of conforming to the standards of ISO 13485:2016